Will my customers know they're talking to an AI?
Lexi doesn't pretend to be a person. If anyone asks directly, she says plainly that she's the
virtual receptionist and carries on helping. Most callers simply book and go — the alternative
they're comparing it to is a voicemail nobody listens to.
Does it replace my receptionist?
No. Your phone rings exactly as it does today. Lexi only picks up the calls that would
otherwise ring out — when your team is with a client, on the other line, or the salon is
closed. Your receptionist keeps doing what they do.
Do I have to change my phone number?
No. You keep your number and everything printed on your signage and socials. One short code
on your own phone diverts unanswered calls to Lexi, and another code switches it off again.
I use Treatwell, Fresha or a paper diary. Will this work?
Yes, on the Call Capture plan. Lexi doesn't touch your booking system — she answers, takes
the caller's name, number and what they want, and texts it to you within seconds. You ring
back and book it your usual way, with no commission on that booking.
What if she gets something wrong?
She reads every booking back to the caller before confirming it, and reads phone numbers
back digit by digit. She checks live availability before agreeing to a time, so she can't
double-book. If she can't help with something, she takes a message and texts you instead of
guessing.
There are cheaper AI receptionists. Why this one?
There are, and some of them are good software. The difference is who does the work. The
cheap tiers are self-serve: you write the scripts, guess the treatment lengths, and find
out what you got wrong when a client turns up at the wrong time. We build yours around
your real price list and opening hours, test it on live calls before it answers a single
customer, and you have a person to ring. If you'd rather set one up yourself for forty
pounds, that's a sensible choice and we'll say so.
What does the free pilot actually involve?
Thirty days, no card, no automatic billing. We set your assistant up with your services and
prices, you test it yourself, then you divert your number whenever you're ready. If it isn't
earning its keep, you switch the divert off and we part on good terms.
Are calls recorded?
Yes — recordings and transcripts let us check quality and fix anything that goes wrong.
How that data is handled is set out in our Privacy Policy,
and a data processing agreement is signed before anything goes live.
